Refund and Cancellation Policy

Effective Date: 29th August 2026

This policy explains how subscriptions to Outmail (“Outmail,” “we,” “our,” or “us”) can be cancelled, when refunds are available, and how long they take. It applies to all paid plans purchased through https://outmail.in. It should be read alongside our Terms and Conditions.

1. Subscriptions

  • Outmail is sold as a subscription. The price, billing period and inclusions of each plan are shown on our Pricing page before you pay.
  • Payment is taken at the start of each billing period.
  • All prices are in Indian Rupees (INR).
  • Payments are processed by Razorpay. We do not receive or store your card details.

2. Cancelling your subscription

  • You may cancel at any time from your account dashboard, or by emailing us at support@outmail.in.
  • Cancelling stops any future billing. It does not, by itself, refund the period you have already paid for.
  • Your access continues until the end of the billing period you have paid for. You keep full use of the service until that date.
  • No cancellation fee is charged.

3. Refunds

If Outmail is not right for you, you may request a full refund within 7 days of your first payment on a plan. We will not ask you to justify the request.

After that 7-day window, payments for the current billing period are not refunded.

We do not offer pro-rata refunds for unused time in a billing period, because your access continues to the end of that period.

4. Emails already sent on your behalf

Outmail sends outreach emails from your own email account, on your instruction. Emails that have already been sent cannot be recalled, and the outreach they represent has already been delivered.

Where a refund is issued under the 7-day window above, we issue it in full and do not deduct for emails already sent. We mention this only so the position is clear rather than left to interpretation.

5. How to request a refund

  • Email support@outmail.in from the address registered to your account, stating the plan and the approximate date of payment.
  • We will acknowledge your request within 2 business days.
  • Approved refunds are issued to the original payment method. We cannot refund to a different account or method.

6. Refund timelines

Once a refund is approved and initiated, the amount is credited to your original payment method within 5 to 7 business days.

The exact time depends on your bank or card issuer, which is outside our control. If the credit has not appeared after 7 business days, contact us and we will share the payment gateway’s refund reference so you can raise it with your bank.

7. Failed and duplicate payments

  • If money is debited but your subscription is not activated, the amount is normally reversed automatically by your bank within 5 to 7 business days.
  • If it is not, contact us with the transaction reference and we will trace and refund it.
  • Duplicate charges for the same billing period are refunded in full.

8. Accounts suspended for misuse

If we suspend or terminate an account for a breach of our Terms and Conditions, including sending unsolicited bulk email, no refund is due for the remainder of the billing period.

9. Changes to this policy

We may update this policy from time to time. The version in force is the one published on this page on the date of your payment. Material changes will be notified by email.

10. Contact us

For anything relating to billing, cancellation or refunds:

Email: support@outmail.in

Or use our Contact page.