Refund and Cancellation Policy

This policy explains what you get when you buy Outmail (“Outmail,” “we,” “our,” or “us”), when refunds are available, how long they take, and what happens when your year ends. It applies to all plans purchased through https://outmail.in. It should be read alongside our Terms and Conditions.

1. What you are buying

Outmail is a one-time payment for one year of access. It is not a subscription.
Nothing renews automatically. We will never charge your card a second time without you choosing to buy another year. There is no recurring payment to cancel.
Your year starts on the day your payment is confirmed. The exact end date is shown in the Billing section of your dashboard.
The price and inclusions of each plan are shown on our Pricing page before you pay.
All prices are in Indian Rupees (INR) and are inclusive of all applicable taxes. The price shown is the total you pay — nothing is added at checkout.
Payments are processed by Razorpay. We do not receive or store your card details.

2. Cancellation

There is nothing to cancel. Because you pay once for a fixed year and nothing renews, there is no ongoing payment to stop. Your access simply ends at the end of your year unless you choose to buy another.

If you no longer want to use Outmail, you can stop at any time. Within the first 7 days you may also request a full refund — see section 3.

No cancellation fee is charged, because there is nothing to cancel.

3. Refunds

If Outmail is not right for you, you may request a full refund within 7 days of your first payment on a plan. We will not ask you to justify the request.

After that 7-day window, the payment for your year is not refunded.

We do not offer partial refunds for unused time, because your access continues for the full year regardless of how much you use it.

The 7 days run from the date of your payment, not from when you first use the service. Your dashboard shows how many days of the window remain.

4. Emails already sent on your behalf

Outmail sends outreach emails from your own email account, on your instruction. Emails that have already been sent cannot be recalled, and the outreach they represent has already been delivered.

Where a refund is issued under the 7-day window above, we issue it in full and do not deduct for emails already sent. We mention this only so the position is clear rather than left to interpretation.

5. How to request a refund

Email support@outmail.in from the address registered to your account, stating the plan and the approximate date of payment.
We will acknowledge your request within 2 business days.
Approved refunds are issued to the original payment method. We cannot refund to a different account or method.

6. Refund timelines

Once a refund is approved and initiated, the amount is credited to your original payment method within 5 to 7 business days.

The exact time depends on your bank or card issuer, which is outside our control. If the credit has not appeared after 7 business days, contact us and we will share the payment gateway’s refund reference so you can raise it with your bank.

7. Failed and duplicate payments

If money is debited but your plan is not activated, the amount is normally reversed automatically by your bank within 5 to 7 business days.
If it is not, contact us with the transaction reference and we will trace and refund it.
If you are charged twice for the same year, the duplicate is refunded in full.

8. What happens when your year ends

When your year ends, outreach sending stops and job openings are no longer shown. We will remind you before this happens.

Your account and your data are not deleted. Your resume, your outreach history and your saved application answers remain, and become available again the moment you buy another year.

If you renew before your year ends, the remaining days are added to your new year rather than being lost.

9. Accounts suspended for misuse

If we suspend or terminate an account for a breach of our Terms and Conditions, including sending unsolicited bulk email, no refund is due for the remainder of your year.

10. If our prices change

A price change never affects a year you have already paid for. If you buy at our launch price, you keep the full year at that price. We will not shorten your access, reduce what it includes, or ask you for the difference.

Where a plan is offered at a launch price, that price is a genuine discount against the standard price shown alongside it, and it applies for a stated reason — for example, to our first group of students. It is not a permanent “sale”.

When you renew, the price in force on the day you renew applies. It will be shown to you before you pay.

11. Changes to this policy

We may update this policy from time to time. The version in force is the one published on this page on the date of your payment. Material changes will be notified by email.

12. Contact us

For anything relating to billing, cancellation or refunds:

Email: support@outmail.in

Or use our Contact page.